Pictures may be required to confirm the condition of your return. Returned merchandise that does not meet the conditions of the Return Policy will be declined and a refund will not be issued.If we have questions about your return, we will contact you by phone or email.PLEASE NOTE: PREPAID LABELS EXPIRE 15 DAYS FROM DATE WE SEND THEM TO YOU. It may take up to 3 additional weeks for your bank to refund your credit card. We’ll email you once we’ve issued a store credit or a refund – typically within 10 business days after we receive your package. (Hint: If you cover or remove all existing shipping labels, you can usually reuse the bag or box your order came in.) Drop off your package at a carrier location near you. Tape your package securely and affix your return shipping label to the outside. Pack your item(s) securely and include the original product packaging and tags. Please note: Oversized items (such as coolers, skis, furniture, large stoves and tents, etc) will be charged an oversized item return fee. Please don’t hesitate to ask if you have any questions about typical return shipping for an oversized item you may order. After we review your request and have authorization from the return warehouse, you will receive a prepaid return shipping label via email. To make shipping a return even easier, we have launched a New Return Portal that allows you to submit your return request. Please contact for all return questions.įollow these three steps to submit your return:
Thank you for your patience as we process returns as quickly and safely as possible. It may take up to 3 additional weeks for your bank to refund your credit card or for a refund check to arrive. Typically, we will issue a refund within 10 business days after we receive your package. New, unused gear in original packaging and hangtags can be returned within 30 days of purchase for a refund to your original method of payment or for an exchange.ĭue to high demand, our returns process may take longer than usual. We understand that not every purchase works out. Some brands have shipping restrictions and cannot ship to USPS PO BOX or Freight Forwarding addresses and will be noted on the product page description. orders can be shipped from multiple warehouses across the United States and can be shipped using FedEx, UPS, USPS, etc. During the Holidays the estimated shipping window is extended to approximately 5 - 10 business days. Once your order hits the road, standard shipping takes approximately 3 - 7 business days for delivery.
Please be sure to check your promotions, spam or junk mail folders for these updates. Shipment tracking typically takes 2 - 7 business days to update. We will notify you as soon as your tracking number becomes available. Excludes oversized items - Oversized shipping rates apply automatically at checkout. orders under $49 ship anywhere within the continental US for a flat rate of $9.95.
#SRAM BLEEDING EDGE FREE#
If you have any questions, please email us at 24/7 or call 88 Mon-Fri 10AM-6PM MST, Sat 10AM-5 PM MST, closed offers free ground shipping anywhere in the continental US for any order of $49 or more. Thank you for reading and we wish you well. Lastly, don't forget to stay in close contact with friends and family, especially those isolated. It certainly helps with stress and anxiety during difficult times. If you can get out and walk, hike or ride, then take advantage of it. We hope that this horrible situation ends soon and that everyone takes care of themselves both mentally and physically. We are committed to slowing the spread of Covid-19, and to keep our customers, employees, and communities safe. Call ahead for curbside pickup or come to front door and we will grab your order for you. For local online customers, you can pick up your will-call orders at Peak Cycles. We have experienced very few delays for most of our US customers over the 2 weeks. We are not allowing any bike rentals or demos until further notice.įor online customers, is running at normal capacity as are our shipping companies USPS and Fedex. Our service department is also performing pick-up and drop-off of repair bikes outside. We have a table and bike stands in front of the shop so we can bring products and/or bikes to you outside for purchase. Due to Covid-19 we are not allowing any customers into the shop at this time. In our Peak Cycles bike shop in Golden, Colorado we will continue to perform bike repairs and sales. We are taking every precaution necessary to remain open. We will remain open under normal business hours until further notice. On behalf of Peak Cycles and we hope that everyone is safe and well.